RMA Request Form

All returns require authorization from Dairy Tech LLC (“DTLLC”) and an RMA number. Please complete the form to obtain an RMA number. If it is deemed that an item should be returned, a representative from DTLLC will send you an RMA number with shipping instructions.

Items will not be accepted by DTLLC for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package.

Warranty Returns

Items to be returned for warranty coverage must be within the applicable warranty period — this is defined as one-year within purchase date of DTLLC equipment, not including heating elements. All warranty replacement items will be shipped and paid for by Dairy Tech LLC via FEDEX ground. If the customer requests overnight shipping these fees will be paid for by the customer.

DTLLC will issue full credit for authorized return items. If the defective items are not returned back to DTLLC within 30 days of receiving the new replacement items, then Dairy Tech retains the right to charge full price for the warranty replacement item in question.

Non-Warranty Returns

If the customer wishes to return an item for repair that is no longer within the warranty period or for damage not covered by the warranty, DTLLC will advise the customer of the estimated cost of the repair. Return of the item will be the authorization to repair and the agreement to pay for the cost of repair, whether or not it exceeds the original estimate. Customers are responsible for all transportation charges for all non-warranty returns.

Stock Returns

Authorization of stock returns is at the sole discretion of DTLLC. If a stock item is authorized for return and is a customer error, 15% of the purchase price will be applied as a standard restocking charge. Items must be new, unused, and contain all the original packaging, instruction manuals, and accessories. There is no restocking charge due to errors by DTLLC if correct order information was furnished with the order. Customers are responsible for all transportation charges for all stock returns that are not related to DTLLC errors.

Other Policy Conditions

For all returned items, the customer must ensure that the product is appropriately packaged. Items shipped to DTLLC freight collect will be refused. Shipping damages resulting from improper packaging will be the customer’s responsibility.

By choosing to request an RMA number from DTLLC, it is implied that the customer has agreed to the terms of the Dairy Tech LLC RMA Policy.